| 1 | Explains effective speaking and listening techniques in the verbal communication process. |
| 2 | Writes texts in accordance with the rules of written communication. |
| 3 | Identifies and uses nonverbal communication elements. |
| 4 | Explains formal communication methods. |
| 5 | Defines informal communication processes. |
| 6 | Explains external communication methods with examples. |
| 7 | Identifies communication problems and proposes solutions. |
| 8 | Communicates in accordance with ethical rules. |