| 1 | Orientation | |
| 2 | Consumer rights knowledge | [1], p. 8-16 |
| 3 | Defective goods / service encounter, | [1], p. 21-25 |
| 4 | The solution phases of the problems encountered, | [1], p. 26-32 |
| 5 | Recognition of the boards to protect the consumer, | [1], p. 33-36 |
| 6 | Law on consumer protection, | [1], p. 43-51 |
| 7 | The level of knowledge about the arbitral tribunals of TS, | [1], p. 52-56 |
| 8 | The concept and characteristics of consumer behavior, | [2], p. 2-23 |
| 9 | Learning and motivation, | [2], p. 24-41 |
| 10 | Perception and care, | [2], p. 44-61 |
| 11 | Attitudes and values, personality, self and life styles, | [2], p. 66-90 |
| 12 | Counseling groups and family, social class and culture, | [2], p. 112-134 |
| 13 | Consumer decision processes | [2] p. 135-158 |
| 14 | purchase processes | [2] p. 135-158 |
| 15 | FINAL EXAM | |