Niğde Ömer Halisdemir Üniversitesi

NİĞDE VOCATIONAL SCHOOL OF SOCIAL SCIENCES / TOURISM AND HOTEL MANAGEMENT / NTO1007 - FRONT OFFICE SERVICES

GENERAL INFORMATION ABOUT THE COURSE

Course Code	Semester		Course Type		Course Level		Course Language

Course Title	Theoretical	Practical	ECTS

Turkish Name of the Course

Course Coordinator	E Mail

Assistant Staff of the Course	E Mail

Course Objective

Brief Content of the Course

Hotel front office space, importance and objectives, önbürodaki organization, task and characteristics of front office staff, front office relationship with other departments, accommodation establishments and bed type room, front office systems, manual, mechanical and computer reservation, booking office tasks, booking forms are used, equipment, abbreviations and symbols used in the booking form, booking situation analysis, the changes cancel reservations about the process, the importance of the reception, reception desk, forms and equipment used in the short course topics will be covered. However, the principles of front office management, front office management, security policies, the front desk, reservations, reception, front chassis, power plant operations management and control processes, the uniformed services, management and supervision of front office, front office management and supervision of services at night. Room sales prices, room sales techniques, and reporting, work flow planning and shift system features of the content of this course.Night services management and supervision at the front office. Room sales prices, room sales techniques and reporting, workflow planning in the shift system and sustainability of accommodation services quality constitute the brief content of this course.

Prerequisites

Course Objectives

Course Objectives

A complete understanding of the role and significance by the front office to provide students

Attitudes towards the customers at the front office, reception and adoption of the realization of the teaching of the hotel guests

Front office to learn the terms used.

Used in the front office all the documents, reports, books, forms and so on. be filled by the student and the knowledge about these documents.

Used in the front office of each kind of machine, tool and instrument (fax, telephone, önkasa) use by the student to perform easily.

Used in the front office all the documents, reports, books, forms and so on. be filled by the student and the knodocuments.wledge about these

Course Category

Course Category

Percentage

Basic Vocational Courses

Expertise /Field Courses

Communication and Management Skills Courses

Information Package Course Catalogue

GENERAL INFORMATION ABOUT THE COURSE