| 1 | Definition and organizational structure of the front office in accommodation establishments | Book(1),Book(2) |
| 2 | Employee management in the front office department. | Book(1),Book(2) |
| 3 | Terms used in the front office and hotel businesses and their meanings. | Book(1),Book(2) |
| 4 | Room types and room sales at the front office. | Book(1),Book(2) |
| 5 | Management of front office reservation, reception, front cash desk and switchboard operations. | Book(1),Book(2) |
| 6 | Relationships between the customer (guest) and the front office staff. | Book(1),Book(2) |
| 7 | Front office systems used in the operation of the front office department. | Book(1),Book(2) |
| 8 | Customer groups, types, expectations and complaints in hotel businesses. | Book(1),Book(2) |
| 9 | Guest accounts and payment methods. | Book(1),Book(2) |
| 10 | Working shifts in the front office and the standard tasks performed during these shifts. | Book(1),Book(2) |
| 11 | Reservation procedures, customer greeting and hotel admission procedures | Book(1),Book(2) |
| 12 | Reports kept in the front office, forms and minutes used. | Book(1),Book(2) |
| 13 | Relationships of the front office department with other departments. | Book(1),Book(2) |
| 14 | Sustainability of accommodation services quality | Lecture notes |