| 1 | Workplace environment and / or other business enterprises used the correspondence sections of the script, edit, copy number and the check part of the layouts. |
| 2 | Determine the appropriate methods of collecting customer opinions on the service (the survey form, an oral interview recorded, the complaint form). |
| 3 | The method specified on the vehicle develops, implements the method |
| 4 | Evaluates data, makes necessary arrangements for the findings |