NİĞDE VOCATIONAL SCHOOL OF TECHNICAL SCIENCES / AUTOMOTIVE TECHNOLOGIES / OTO2031 - CUSTOMER RELATIONS

Contents Of The Courses in a weekly Period

Week 
Subjects 
Sources 
1Communication 
2Definition of communication  
3Communication techniques  
4Active listening  
5 Rhetoric  
6Registration  
7Registration requirement and the importance of doing  
8Parts of the service record cards  
9 The minutes of delivery  
10 Business writing sections 
11 Business writing sections 
12Data collection methods  
13Data evaluation methods  
14Quality standards